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Thursday, April 18, 2013

Sykes to close it's call center in Spokane Valley

Sykes Enterprises the Tampa,Fla. based owner of a call center in Spokane Valley at 2818 N. Sullivan Rd has announced it has plans to close it's local center sometime in May. The call center takes calls for a variety of national companies that Sykes cannot name, in all the Spokane Valley call center employs about 150 all of which will be laid off. Sykes notes however that the jobs lost locally will not be added in another market and are part of a routine business adjustment.

 Sykes will allow it's local workers to apply for the companies at home calling contracts where employees take customer service calls in their own home as opposed to at a large call center, an option also made available by several large call center operators.

Sykes Enterprises operates more then 80 call centers in all, some in international locations . The closure will leave no presence by the company in the Spokane market. Sykes acquired the local call center from the firm ICT Group. ICT Group operated the call center in a large former department store space at U-City Mall along Appleway also in Spokane Valley. At one time in the call center's history, while under the operation of ICT Group, the center employed more then 1,200.

For more info on Sykes Enterprises visit their web site at-